Privacy Notice

1. Introduction

LightGate Solutions Ltd (RC 8524084) ("LGS", "we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Notice explains how we collect, use, store, and protect your information when you use our services.

We comply with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable data protection laws.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Information You Provide

• Contact information (name, email address, phone number, company details)
• Account credentials and authentication information
• Payment and billing information
• Communications with us (emails, support tickets, feedback)
• Information submitted through forms or during consultations

2.2 Information Collected Automatically

• Usage data (pages visited, features used, time spent)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies
• Log files and analytics data

2.3 Information from Third Parties

• Information from business partners and service providers
• Publicly available data sources

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Send technical notices, updates, and security alerts
• Monitor and analyse trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our policies
• Develop new services and enhance existing ones

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you have given explicit permission
• Contract: To fulfill our contractual obligations to you
• Legitimate Interests: To operate and improve our business
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (cloud hosting, payment processors, analytics)
• Business Partners: When you've authorised sharing or it's necessary to deliver services
• Legal Requirements: When required by law or to protect our rights

All third parties are required to protect your information and use it only for specified purposes.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response and breach notification procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required by law.

When we no longer need your information, we will securely delete or anonymise it.

8. Your Data Protection Rights

Under NDPR and applicable laws, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing your data
• Portability: Request transfer of your data to another organisation
• Objection: Object to our processing of your data
• Withdraw Consent: Where we rely on consent, withdraw it at any time

To exercise these rights, contact us at privacy@lightgatesolutions.com

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage, and deliver relevant content.

Types of Cookies We Use:

• Essential Cookies: Required for basic site functionality
• Functionality Cookies: Remember your preferences and settings

We may in the future implement analytics cookies to help us understand how visitors use our site. We will update this Privacy Notice accordingly if and when such cookies are implemented.

You can control cookies through your browser settings, though this may affect site functionality.

10. International Data Transfers

Your information may be transferred to and processed in countries outside Nigeria, including cloud service providers in other jurisdictions. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Notice.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Notice.

13. Contact Information

For questions about this Privacy Notice or our data practices, please contact:

14. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Nigeria Data Protection Bureau (NDPB) or other relevant supervisory authority.